Withdrawal from the contract
According to the current law, you have 14 days to withdraw from a distance contract without giving a reason. So if the goods do not meet your expectations, you can send them back to us within 14 days from the date of withdrawal.
In what condition are product returns accepted?
- Products must be packaged in the original, undamaged boxes. The silver and white sticker on the box (the product barcode is on it) must be intact.
- If the package does not have a silver sticker and the product could be removed from the box, it must not bear any signs of use, torn protective films, etc.
Details of the return transfer steps:
Log in to your account, then in the returns panel, select the goods you would like to return;
In the following steps, select the return by clicking and choose the form in which you would like to receive the returned money;
Generate the return documents with address labels, then print them and be sure to sign the return document;
Put the packaged goods along with the return document into the carton for shipping and seal it well. Send the product back to the given address.
We will refund your money, in the form selected in the return wizard, within 14 days from the day we are informed of your decision to withdraw from the contract. However, it usually takes less time. We may withhold reimbursement until we receive the item or until you provide proof of its return.
The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.