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Withdrawal from the contract

Pursuant to applicable law, you have 14 days to withdraw from a distance contract without giving a reason. Therefore, if the goods do not meet your expectations, you can return them to us within 14 days from the date of withdrawal from the contract.

In what condition are product returns accepted?

  • The product may be opened for viewing, but the packaging must be original and undamaged.
  • The product cannot show any traces of use. E.g.: the heating mat or heating cable must be originally wound on spools. A product placed on the floor and rolled back up is a used product.
  • Components contained in transparent bags with visible contents must be in their original seals.
  • The product must not be dusty, dirty or neglected in any other way.
  • Self-regulating heating cables that are cut to the desired length are not returnable.

Details on the steps to submit a refund:

  • Log in to your account and then select the product you would like to return in the returns panel;
  • In the next steps, select the refund by clicking and select the form in which you want to receive the money back;
  • Generate return documents with address labels, then print them and be sure to sign the return document;
  • Put the packed goods together with the return document into the shipping box and seal it securely. Send the product back to the given address.
  • We will refund the money, in the form selected in the refund wizard, within 14 days from the day on which we were informed about your decision to withdraw from the contract. However, it usually takes less time. We may withhold the refund until we receive the item or until you provide proof of returning it.

The above procedure is not a condition for exercising the statutory right of withdrawal and does not limit it in any way.

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