RAYCHEM Total Care Guarantee
STANDARD WARRANTY
- Manufacturer nVent Thermal* provides a 12-year Total Care warranty on floor heating mats and cables covering the correction of a defect in the heating cable and the restoration of the system, provided they have been properly installed by a qualified electrician**, in accordance with nVent Thermal's installation instructions.
- The manufacturer of nVent Thermal* provides a 12-year Total Care warranty on room thermostats covering replacement of the thermostat with a new one, if properly installed by a qualified electrician**, in accordance with nVent Thermal's installation instructions.
EXTENDED WARRANTY
- Manufacturer nVent Thermal* will extend to 20 years the Total Care warranty on underfloor heating mats and cables covering the correction of a defect in the heating cable and restoration of system operation, provided it was installed by an authorized PRO RAYCHEM*** installer
- Manufacturer nVent Thermal* will extend to 20 years the Total Care warranty on room thermostats covering the replacement of the thermostat with a new one, provided it has been installed by an authorized PRO RAYCHEM*** installer,
Total Care Warranty Terms and Conditions
nVent Thermal* provides a 12-year Total Care Warranty on all of the following products, guaranteeing that they will function in accordance with the manufacturer's specifications, provided they have been properly installed by a qualified electrician**, in accordance with nVent Thermal's installation instructions. As a condition for exercising the rights of the Warranty, the Warrantee must present the Registration Form completed (stamped) and signed by the qualified electrician who performed the installation, together with a copy of the relevant proof of purchase (invoice or bill), and photographs and/or sketches showing the products in their entirety after installation, but before they are covered with flooring material.
Products:
- Floor heating mats QuickNet,
- T2Black, T2Blue, T2Green floor heating cables,
- T2Red self-regulating heating cable,
- Reflecta floor insulation boards,
- R-SENZ-WIFI, R-NRG-DM, R-GREEN-LEAF, R-TA, R-TC thermostats.
("hereinafter collectively referred to as the "Products").
This Warranty is effective from the time of completion of the original installation of the Product in for all installations made in EU, EFTA and CIS countries.
If it is determined that a defect in the Product has become apparent during the Warranty period, nVent Thermal:
- Will investigate and confirm that the alleged defect that is the subject of this Warranty actually exists and occurred in the course of proper and normal use and did not arise as a result of accident, misuse, negligence, alteration or improper installation, operation, maintenance, repair or inadequate workmanship by an unqualified electrician or as a result of any other cause not covered by nVent Thermal's liability under this Warranty;
- Will undertake to remedy the defect by repairing or replacing the Product at its discretion, at no additional cost to the Warranty holder. In order to remove the defect, nVent Thermal must have access to 1 m of the material covering the floor. nVent Thermal reserves the right to determine the appropriate technical solution to restore the operation of the Products;
- Will undert ake
- , after repair or replacement, to restore the floor to the condition prior to the replacement or repair or, if this is not possible, to an equivalent standard, at no additional cost to the Warrantee.
- In the case of a thermostat w will provide a new thermostat.
The Warranty does not cover:
- Installations, changes or repairs that have not been carried out in accordance with the installation instructions or by an unqualified electrician.
- Products damaged by misuse, negligence, acts of vandalism, fire, lightning, water action, alterations, improper installation, improper floor construction or use of improper materials in or other actions or inactions, if the situation is not attributable to nVent Thermal.
- Products in which an unauthorized person: installer, end user or third party; has directly or indirectly, made modifications or changes.
In no event shall nVent Thermal be liable to any entity or person who is not a consumer within the meaning of the provisions of the Polish Civil Code, including the holder of the Guarantee, for any loss of profits, loss of business, loss or damage to goodwill or increased costs or any loss or damage whether indirect, direct, special, consequential or exemplary, incurred as a result of defects in the Products regardless of the cause.
* Guarantor: nVent Thermal Belgium NV, headquartered at 3001 Leuven (Belgium), Romeinse Straat 14.
** Qualified electrician means any duly educated person with the electrical license required by law, specialized in the design, installation and maintenance of electrical systems, infrastructure and related equipment.
*** An authorized RAYCHEM PRO installer is authorized to select, sell, install and service nVent RAYCHEM systems manufactured by nVent Thermal.